Effective Date: 08/07/2023

At Chokho Anokho, we take pride in offering high-quality products and ensuring customer satisfaction. We understand that there may be occasions when you need to return a product or seek a refund. This Refund and Returns Policy outlines the terms and conditions for requesting a refund or returning a product purchased from our website, Chokhoanokho.com.

1. Returns Eligibility:
Products eligible for returns are those that are damaged, defective, or not as described.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Perishable items such as food products, including pickles, biscuits, and namkeens, cannot be returned for hygiene reasons unless they are damaged or defective.

2. Return Process:
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of receiving the order.
To initiate the return process, you may be asked to provide details such as your order number, product information, and reason for return.
Our customer support team will guide you through the return process, including providing a return address and any necessary instructions.

3. Refund Process:
Once we receive the returned product and verify its eligibility, we will initiate the refund process.
The refund will be processed using the original payment method used for the purchase. (Process Within 5-7 Days Working Days)
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Non-Returnable Items:
Certain items are non-returnable, including perishable food products (unless damaged or defective), personalized or customized items, and items marked as final sale or clearance.

5. Shipping Costs:
In the case of eligible returns, we will provide a prepaid shipping label or arrange for the pickup of the product.
If you choose to return a product that is not damaged, defective, or not as described, you may be responsible for the return shipping costs.

6. Shipping & Delivery Timeline: Order delivered within 3-5 days from date of purchase.

7. Cancellations: If you wish to cancel an order, please contact our customer support team as soon as possible.

Once an order has been shipped, it cannot be canceled. In such cases, you may follow the return process mentioned above.

8. Contact Us: If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team via email or phone, as provided on our website.

Please note that this Refund and Returns Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

We appreciate your trust in Chokho Anokho, and we are committed to resolving any issues you may encounter with your purchases.